If you have questions concerning our policies at the UAMS Family Medical Centers, please contact your local clinic to speak to one of our financial counselors.

Payment and Fees

payingfeesAll co-payments and deductibles must be paid at the time of service. This arrangement is part of your contract with your insurance company. Please be aware that some of the services you receive may not be covered or considered reasonable or necessary by Medicare, Medicaid or other insurance companies. You must pay for these services in full at the time of your visit. The fee for an office visit will vary depending on the nature of the visit. X-rays, lab work or other services are not included in the price of the office visit.

Please note that we send our laboratory tests and/or pathology to another facility to be processed. When this occurs, patients with Medicare or Medicaid will receive a statement from that facility for the work they have done.

If your account is more than 120 days past due, you will receive a letter stating that you have 20 days to pay your account in full. Partial payments will not be accepted unless otherwise negotiated. Please be aware that if a balance remains unpaid, we will refer your account to a collection agency and you and your immediate family members may be discharged from this practice. If this occurs, you will be notified by regular or certified mail that you have 30 days to find alternative medical care. During that 30-day period, our physician will only be able to treat you on an emergency basis.

Medicaid

There is a possibility that Arkansas Medicaid will not pay for some of the services we provide to you. Coverage depends on the category of your Medicaid. For example, if your category is PWPL, only pregnancy related services will be paid. Visits for anything else (sore throat, injuries, etc.) will be your financial responsibility. The Department of Human Services can answer your questions concerning your Medicaid category. It is your responsibility to know the type of coverage you have and to be prepared to pay for any noncovered service.

Insurance Coverage

Referral

If your insurance plan requires a referral, it is your responsibility to request that our office send the referral to the specialist you are planning to see. In order to ensure benefits will be paid to that physician, the referral must be approved by your primary care physician and processed 72 hours before your appointment with the specialist. Failure to obtain a referral when required can result in reduced benefits or nonpayment by your insurance company, making you responsible for payment of the visit.

Laboratory Services

If your insurance company requires that you use a specific laboratory, it is your responsibility to notify our lab technicians each time you have lab work performed. Also, if you are required to use a specific hospital, please notify your physician if he/she is sending you for tests or admission.

Payment Methods

  • Cash
  • Personal check
  • Debit card
  • Visa
  • MasterCard
  • Discover (not accepted in all centers)

If you have questions about your bill, please contact a financial counselor at your clinic.